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BD Customer Service Survey
Customer Information
Survey
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Drag and drop csv file with emails
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Import
Customer Information
Would you like to be contacted?
*
Would you like to be contacted?
Yes
No
Name
*
Email
Email
form field Email
is not in correct form
Phone
Phone
form field Phone
must be in the format: (000) 000-0000
Which Department Provided your Service?
*
Values are not selected
Building
Planning
Economic Development
Code Enforcement
Date of Service
*
Date
form field Date of Service
must be in the format: MM/dd/yyyy
Customer Service Area
Staff was courteous and helpful
*
Staff was courteous and helpful
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Staff provided complete and accurate information
*
Staff provided complete and accurate information
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Staff was responsive to your needs
*
Staff was responsive to your needs
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
A timely response was provided to your questions
*
A timely response was provided to your questions
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Application forms were clearly explained and easily completed
*
Application forms were clearly explained and easily completed
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Development Regulations
Zoning Information and regulations were easy to locate on the website
*
Zoning Information and regulations were easy to locate on the website
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Regulations were clear and concise
*
Regulations were clear and concise
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Maps were easy to locate on the website and were easily understandable
*
Maps were easy to locate on the website and were easily understandable
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Staff was able to address all questions and concerns regarding the regulations
*
Staff was able to address all questions and concerns regarding the regulations
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Plan Review
Plan review was timely and efficient
*
Plan review was timely and efficient
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Plan review comments were thorough and understandable
*
Plan review comments were thorough and understandable
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Staff was readily available to answer any followup plan review questions
*
Staff was readily available to answer any followup plan review questions
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Code Enforcement
Complaints were followed up in a timely manner
*
Complaints were followed up in a timely manner
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Explanation of regulations was clear and concise
*
Explanation of regulations was clear and concise
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
Additional details
Overall, I was satisfied with the service I received
*
Overall, I was satisfied with the service I received
Strongly Agree
Agree
Disagree
Strongly Disagress
N/A
If you feel we fell short meeting your service expectations, please describe the situation, including the name of the staff person involved
As a result of your experience, what service related inprovements can you recommend?
Please let us know if you received exceptional service from our team or team member
Email Address:
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